FAQ Page
1. DO YOU OFFER PLUS SIZES?
Yes, we sell a wide range of shapers and sizes for all our dolls running sizes from XXS to 8XL.
2. WHEN WILL YOU RESTOCK?
We are really sorry if the item you really love is out of stock, we will try our best to restock ASAP. Please navigate to a product you wish and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
3. HOW TO KNOW THE RIGHT SIZE?
Find your right size using our size chart, it can be found in the “More” & “Helpful Information”
4. CAN I AMEND MY ORDER?
No, we are very quick at processing orders to make sure that you receive it as soon as possible, once an order has been shipped, we’re unable to amend it.
5. WHERE IS MY ORDER?
Once your order has been dispatched, we will send you an automated email with your tracking details which can then be followed via the corresponding courier company.
6. MY ORDER IS LATE/PART MISSING?
If your order has not arrived by our estimated delivery date, we advise you to check the delivery address is correct via your order confirmation email. Alternatively, you can track your order through www.royalmail.com, if you are still concerned, please contact us immediately.
Some deliveries may be dispatched from different warehouses due to inventory issues, so you may expect multiple packages.
7. CAN I EXCHANGE?
Unfortunately, we are no longer offering any exchanges. Please visit our Shipping & Returns for further information:
8. I HAVE RECEIVED A FAULTY/WRONG ITEM, WHAT SHOULD I DO?
We are really sorry that you received a damaged item. In the event that you receive a damaged/defective item or received the wrong item please contact us immediately at contact@secretcurvesonline.com
9. HOW MUCH DOES IT COST TO RETURN AN ITEM?
Returns are made at the customers’ expense unless your item is faulty.
Please visit our Shipping & Returns for further information:
10. DO YOU OFFER DOOR-TO-DOOR SERVICES?
Yes, DM us on Instagram (@secret_curves) for further information to book a slot.
Note: We only offer this service in London.
12. CAN MEN USE WAIST TRAINERS TOO?
Yes of course! All men can wear waist trainers, it’s not just for our dolls.
13. I WANT MORE INFORMATION ON WHOLESELLING?
Please contact us at the following email address: contact@secretcurvesonline.com