NATIONAL SHIPPING
United Kingdom
Receive FREE UK delivery on orders over £60!
We dispatch orders same day in orders prior 4pm
Some deliveries maybe dispatched from different warehouses, so you may expect multiple packages.
We use three delivery ways:
Royal Mail Second Class Sign For® (2 – 3 days) and email you once the package is on its way
Some orders may take longer £3.20
Royal Mail Firs Class Sign For® (1 – 2 days) and email you once the package is on its way
Some orders may take longer £4.50
Royal Mail Next Day Delivery by 4pm® and email you once package is on its way.
£7.5 Order before 3pm Mon-Fri .
(Orders placed on Fri after 3pm will be delivered by
Tuesday before 4pm).
“IMPORTANT”
Monday to Friday is considered working days only.
Due to the UK Public Holidays, shipping may be slightly delayed as there are not working days.
Secret Curves is not responsable for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address that the customer enters at the time of the purchase is the address we will ship the package to). Because of the continued effects of Coronavirus on our people and ways of working
– Secret Curves is not responsible for the delay of the shipping company of customs matters
– The courier is working extra hard to get your items as soon as possible, some delays are expected.
All of our packages are sent with Hermes, Royal Mail, DHL, DPD please note they are subject to change at any point and are guidelines only. In no way are the following timeframes guaranteed. (Excluding paid next day delivery)
More update info
https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update
https://www.dpdhl.com/en/contact.html
INTERNATIONAL SHIPPING
United States of America
Post Office USA Standard Tracked and Signed
£14.50 (Shipping between 4 – 15 days)
DHL Shipping US Tracked and Signed
£35.00 ( Shipping between 2 – 8 days)
Europe
Post Office EU Standard Tracked and Signed
£13.00 (Shipping between 6 -14 days)
DHL International Tracked and Signed
£28.00 ( Shipping between 2 – 6 days)
Rest of the World
Post Office International Standard Tracked and Signed
£17.50 (shipping between 10 – 21days)
DPD International Tracked and Signed
£43.00 ( Shipping between 5 – 9 days)
“Important”
1. Due of the continued effects of Coronavirus on our people and ways of working –
The courier is working extra hard to get your items as soon as possible, some delays are expected.
2. Also with BREXIT Please be aware that your order will have to go through customs
as a normal procedure, in some cases they may hold your item for a
number of days, Secret Curves has no control of this timescale.
Secret Curves is not responsible for the delay of the shipping company of customs matters
Import duties, applicable in Rest of the World, Taxes and charges are not
included in the items price or shipping cost.
These charges are the buyer’s responsibility
REFUNDS AND EXCHANGES
*Please note the cost of re delivery is at customers expense.
Returns and exchange policy
Due to the nature of the garment, we do not except any returns on our:
•Gluteus Enhancers
•Thong shapers
•Shapers with the crotch area
•Bras
•Gel and body wrap
•Clearance/sale items
•Free gifts
Size Exchange:
You have 7 days to notify us if you would like an exchange from the date of item receipt.
All exchangeable products must meet the following:
•Unworn (only tried on for size)
•Unstained (make up, fake tan, stains, marks etc)
•Unwashed
•Free of scents (perfume, tobacco smoke or laundry detergent etc)
•No animal or pet hair
•No stretch marks or permanent wrinkles
•Complete with original packaging
•In its original packaging, containing all its parts and accessories
We reserve the right to refuse any exchange if the above procedures have not been followed.
The item is your responsibility until it reaches us. For you own protection we recommend that you send
the parcel using a delivery service that insures you for the value of the goods and keep your receipt safe.
*we do not offer free returns (postage must be paid by customers). The item will remain on hold until this fee is paid.
Please note:
The original shipping charges are non-refundable and if your shipping fee was waived
(thanks to free shipping promotion), refunds will be made excluding shipping fee (flat rate of £4.50)
Faulty items:
In the event that you receive a damaged or defective item or receive the wrong item please
contact us immediately at
secretcurvesonline@hotmail.com
Refund time:
For security reasons, we can only make refunds to the original payment method you used to place your order.
PLEASE NOTE
Latex products – Upon removing your product from the packaging for the first time, a strong latex smell or
odour maybe apparent, but this soon wears off. The latex panels may also come with a white or powdery film on it,
as well as glossy or oily patches, however these are not a sign of item being used, dirty or defected.
These products arrive like this from the factory, in order to help protect the latex. The products may also
have glue residue marks on seams or circle glue spots, this is not a quality issue. All our waist trainers
are individually hand made.